Quality Assurance and Quality Control

Course Introduction

Quality Assurance and Quality Control are integral components of a quality management system that ensure that the service product meets the customer’s experience. Quality assurance and control systems guide principles, methods and best practices for organisations to strive for excellence in everything they do.

This interactive Quality Assurance & Quality Control training course is designed to develop the delegates’ skills in quality assurance and control and give them the best practices required to implement different types of quality programmes, including Total Quality Management (TQM), within their organisation. It will enable the delegates to expand their knowledge and understanding of quality control activities and explain simple techniques utilized in almost any environment and industry sector. Subsequently, it will introduce delegates to the concepts and implementation of Quality Assurance which takes any organisation further along the route to enhanced performance and continuous improvement.

Objectives

After attending this training course, the delegates will be able to:

• Define the significant benefits to the organisation of introducing Total Quality Management
• Implement and be able to explain various quality control and continual improvement techniques
• Understand Quality Assurance Principles and be able to translate these into action
• Develop measuring and improvement processes for quality assurance and control and measure improvement
• Introduce multiple improvement activities into the business

Training Methodology

This dynamic Quality Assurance & Control training course is highly interactive. It encourages delegates' participation through lectures, group discussions, practical exercises, case studies, and breakout sessions to reinforce new skills. The comprehensive training course manual has been designed to be practical, easy to use and facilitate learning. Delegates will gain the skills and motivation they need to create long-lasting change.

Professional Impact

This training course will benefit the delegates to understand the quality management improvement techniques available and an appreciation of which ideas will be feasible in their organisations.

In particular, individuals will gain:

• An increased appreciation for their role in helping their organisation achieve improved quality management, assurance, and control
• Up-to-date techniques and methods to help them provide Total Quality Management for continual improvement
• Enhanced leadership and team-building skills required to excel in their career
• Improved active listening and questioning skills to enhance communication effectiveness
• Increased problem solving and critical thinking skills
• An understanding of which business improvement techniques are applicable in given situations

Target Audience

This training course is suitable to a wide range of professionals but will greatly benefit:

• Those with Quality Control responsibilities
• Those with Quality Assurance responsibilities
• Department Managers
• Team Supervisors
• Human Resource Manager
• Training Managers
• Customer Service Professionals
• Those who wish to enhance their knowledge and experience of all facets of the business or organisation by involvement in wide-ranging improvement activities
• All Managers who wish to understand how to improve their business or organisation

Daily Topics

DAY ONE: INTRODUCTION TO QUALITY AND QUALITY MANAGEMENT PRINCIPLES

• Quality Assurance, Quality Control, Quality Management, and TQM
• The concept, origin and philosophy of Total Quality Management (TQM)
• The meaning of Quality Control
• Quality Assurance and Control Principles
• Basic Quality Control Techniques and their applicability
  • Cause and Effect Diagrams
  • Control
  • Flowcharting
  • Histograms
  • Pareto Chart and Pareto Analysis
  • Run Charts
  • Scatter Diagrams
  • Statistical Sampling
• Limitations of Quality Control in achieving quality products and services

DAY TWO: PRINCIPLES AND PRACTICE OF QUALITY ASSURANCE

• Origin and aims of Quality Assurance
• The Evolution of Quality Assurance and QA Standards
• Introduction to the main international basis for implementing QA concepts: ISO 9001:2015
• Quality Management Principles
• Local & International Standards
  • ISO9001
  • ISO29001
  • API Spec Q1
  • API Spec Q2
  • CP-190
  • PR-1866
  • SP-1171
• Quality Management Systems and Integrated Management Systems
• Obstacles to implementing quality in organisations
• Culture & leadership in Quality Management

DAY THREE: TECHNIQUES FOR QUALITY ASSURANCE AND CONTROL IMPROVEMENT 

• Developing an effective quality management system
• The Implementation and Impact of Quality Assurance on Organisations
• Stakeholders, interested parties and the organisational context
• Planning & the risk-based approach
• Approaches to management systems auditing
• Types of systems audits & the role of the internal auditor
• Audit planning & execution
• Use of checklists

DAY FOUR: AUDITING

• Opening & Closing Meetings
• Audit Questions and Questioning
• NCRs & Audit Reporting
• Closing Out Non-conformities
• Adding Additional Value

DAY FIVE: BENEFITS OF QUALITY ASSURANCE AND CONTROL IMPROVEMENT – IMPROVEMENT ACTIVITIES FOR YOUR ORGANISATION 

• Implementing Total Quality Management Best Practices
• To the Customer: Improved Quality
• To the Employee: Increased Satisfaction
• To the Organization: Better Performance
• The Importance of Attitude and Professional Development
• Setting SMART Objectives for Continuous Improvement

For registration & more information please contact

NAYEL Training Centre 

T: +971 4 379 7245 | M: +971 50 249 6876 WhatsApp +971 50 249 6876

Email [email protected]