The Senior Secretary & PAs Development Program

Course Introduction

Unlock your full potential as a Senior Secretary or Personal Assistant (PA) through our empowering 5-day training program. This unique and immersive course is meticulously designed to elevate your administrative capabilities and position you as an indispensable asset to your organization. With a focus on practical skills and real-world application, this training will equip you with the expertise to excel in your role and confidently navigate the challenges of today's dynamic business environment.

Throughout the program, you can expect to engage in interactive sessions, hands-on exercises, and insightful case studies. Our expert facilitators will guide you through a transformative journey, refining your time management, communication, and organizational skills. Gain mastery in organizing complex schedules, managing high-profile events, and coordinating seamless travel arrangements. Elevate your efficiency in handling tasks, communications, and data, utilizing advanced office software with proficiency.

Prepare to take your career to new heights as a distinguished Senior Secretary or PA, making a lasting impact on your organization's success.

By the end of this program, participants can expect to:

• Proficiency in handling executive-level responsibilities, showcasing your competence as a Senior Secretary or PA.
• Enhanced communication skills, including professional correspondence, active listening, and adept phone etiquette.
• Expertise in organizing high-profile meetings, events, and travel arrangements, ensuring flawless execution and coordination.
• Mastery in office software and tools, optimizing data management and task handling with efficiency.
• A proactive and adaptable mindset, equipped to handle challenging situations with poise and confidence.

Objectives

By the end of this comprehensive training, participants will have acquired advanced administrative skills and knowledge, enabling them to efficiently manage their tasks, communicate effectively, organize various office-related activities, and handle office software proficiently. They will possess a proactive mindset and the ability to adapt to changing circumstances, making them invaluable assets in their roles as Senior Secretaries and Personal Assistants. Participants will emerge from the training with the confidence and expertise to excel in their professional responsibilities, contributing significantly to the success of their organizations.

The participants can expect at the end of the course:

• Optimize time utilization through effective task prioritization, time-blocking techniques, and proactive calendar management.
• Strengthen communication proficiencies, comprising articulate written correspondence, active listening, and confident verbal interactions.
• Excel in organizing high-profile events, executing seamless meetings, and coordinating travel logistics with utmost professionalism.
• Attain proficiency in office software and tools, leveraging technology to streamline administrative processes and boost productivity.
• Cultivate an agile and solution-oriented mindset, enabling participants to adapt to dynamic environments, tackle complexities, and drive impactful results.

Learning Approach

Our learning approach is centered on an interactive and experiential methodology that fosters active participation and engagement. Through a combination of dynamic lectures, thought-provoking discussions, practical exercises, and real-world case studies, participants are encouraged to apply critical thinking principles in diverse scenarios. The facilitators create a supportive learning environment, enabling participants to share insights, learn from each other's experiences, and collaborate on problem-solving exercises. Our approach emphasizes hands-on learning, empowering participants to practice critical thinking skills in various contexts, bridging the gap between theory and practical application. Continuous feedback and assessment are utilized to gauge participants' progress, ensuring a comprehensive grasp of critical thinking concepts and techniques.

Target Audience

This comprehensive training program is thoughtfully designed to cater to the diverse needs of professionals seeking to excel in their roles as Senior Secretaries and Personal Assistants (PAs). Whether you are an experienced administrative professional looking to enhance your skills or an aspiring Senior Secretary or PA eager to step into the role with confidence, this course offers tailored content and practical insights to empower you in your career journey.

• Senior Secretaries
• Personal Assistants (PAs)
• Executive Assistants
• Administrative Managers
• Office Coordinators
• Administrative Coordinators
• Virtual Assistants
• Office Managers
• Administrative Officers
• Team Assistants

Daily Topics

Day 1: Introduction to the Senior Secretary and Pas role

• Overview of the Senior Secretary and Pas role
• Responsibilities of the Senior Secretary and Pas
• Importance of the Senior Secretary and Pas in the organization
• Types of communication and channels
• Soft skills for the Senior Secretary and Pas role

Day 2: Time management for Senior Secretary and Pas

• Effective time management techniques
• Prioritizing tasks and responsibilities
• Techniques for handling multiple tasks
• Effective scheduling and diary management
• Techniques for staying focused and productive

Day 3: Communication and interpersonal skills

• Effective communication in the workplace
• Importance of active listening
• Building rapport with colleagues and clients
• Conflict resolution in communication
• Business writing and correct email structure

Day 4: Technical and administrative skills

• Understanding of computer technologies
• Microsoft Office applications
• Effective record keeping and file management
• Effective reports writing
• Budgeting and financial management skills

Day 5: Personal development and management skills

• Time management and Prioritization
• Develop Personal Effectiveness Plans
• Leadership and followership Skills
• Personal Branding
• Diversity and Inclusion awareness at work and external/internal public relation

For registration & more information please contact

NAYEL Training Centre 

T: +971 4 379 7245 | M: +971 50 249 6876 WhatsApp +971 50 249 6876

Email [email protected]