Business Etiquette and Protocol

Course Introduction

Business etiquette is an integral part of different countries' and regions' business culture. Etiquette encompasses the prescriptive elements of culture—the things people are expected to do and say, or to avoid doing and saying. As the globalization of industries and marketplaces bring managers ever closer to unique cultures around the world, it is more important than ever for managers and small business owners to understand why business etiquette is important.

Objectives

By the end of the training, participants will be able to:

• Behave correctly in both business and social situations
• Interact effectively with different types of guests
• Play the role of the ideal host at various functions
• Meet and greet important guests, clients and customers in a proper manner
• Prepare and manage VIP visits and formal occasions
• Implement the universal principles of business etiquette, protocol, and manners
• Make a lasting positive impression in high profile situations
• Display appropriate international business etiquette in many contexts
• Interact courteously with people from different cultures, nations and regions

Training Methodology

This interactive training course includes the following training methodologies as a percentage of the totaltuition hours:-

• 30% Lectures, Concepts, Role Play
• 70% Workshops & Work Presentations, Techniques, Based on Case Studies & PracticalExercises, Software & General Discussions
• Pre and Post Test

Target Audience

The course is intended for Personnel officers, public relations professionals, event organizers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.

Daily Topics

• Pre-Test
• Introduction
• Principles of Business Etiquette and Protocol of Effective Communication Skills
  • Definitions and Concepts
  • Importance of Etiquette in Business

• Importance of Protocol in Business
• Why are Manners Important?
• Creating the Right Corporate Image
• Six Basic Principles

• Achieving Communication Success
  • Communication Levels and Definitions
  • Forms of Communication
  • Assertiveness
  • Communication Functions and Process
  • Barriers to Effective Communication
  • Overcoming Communication Barriers
  • Communicating across Cultures
• Personal and Professional Conduct
  • Universal Expectations for Behavior
  • Etiquette for Formal Occasions
  • Handling Difficult Personalities
  • International Business Etiquette
  • Best Practices
• Planning and Hosting VIP Occasions
  • Preparation for Official Visits
  • Protocol at Events and Summits
  • Key Qualities of the Ideal Host
  • Seating Strategies
  • Risk and Contingency Planning
  • Mistakes to Avoid
  • Meeting at Airports
• Proper Communication Etiquette
  • Phone Etiquette
  • Meeting Etiquette
  • Email Etiquette
  • Titles and Forms of Address
  • Exchanging Gifts
• Variations in Protocol and Etiquette
  • Administrative Protocol
  • Flags, Anthems and Logos
  • Awkward Situations and Solutions
  • Panoramic View of Variations
• Course Conclusion
• Post-Test and Evaluation

For registration & more information please contact

NAYEL Training Centre 

T: +971 4 5587735 | M: +971 54 7962098 |WhatsApp: +971 54 7962098

Email [email protected]