Introduction to the Incident Command System

Course Introduction

Crisis Management Team (CMT) and Emergency Response Team (ERT) Leaders need access to the right information at the right time and at the right level of detail to make the right decisions. The value of good crisis leadership has been proven over past years. It is accepted that the increasing range of potential incidents and emergencies that could affect business, disrupt production and affect global reputation is becoming increasingly complicated.

It is important to understand that situational awareness in crises — awareness of one’s surroundings and identifying potential threats and dangerous situations — is more of a mindset than a complex skill. Because of this, situational awareness is something that should be practised by not only highly-trained government agents or specialised security teams but by all professionals involved with crisis management.

This intensive Introduction to the Incident Command System (ICS) online training course will teach the delegates that strategic crisis management identifies, selects, and implements the organisation’s goals and objectives. How utilising your authentic Leadership qualities will deliver excellent outcomes so successfully dealing with any Crisis. It will provide professionals with the knowledge, skills, and attitudes required to manage and lead teams and organisations before, during, and after a crisis or emergency.

Objectives

By the end of this online training course, participants will be able to:

• Acquire in-depth knowledge of Strategic Crisis Management
• Develop strategies, so you and your team respond efficiently and effectively
• Analyse Five deadly leadership behaviours and Six winning strategies in a crisis
• Implement the Five major functional areas of Incident Command Systems
• Plan for more beneficially rewarding multi-agency exercises
• Effectively use advanced techniques that will improve leadership performance at that critical time
• Understand individual and collective psychology and organisational dynamics in crises and emergencies
• Analyse and make rational decisions before, during and after crises and emergencies
• Lead teams and organisations in crises and emergencies
• Solve problems and manage crises and emergencies

Training Methodology

The delegates will learn through inspiring presentation tools and interactive techniques presented in a lively, enthusiastic and exciting style. They will participate in practical exercises, case studies, and an EMS step-by-step online practical workshop.

This fully participative and enjoyable event will enhance your leadership capabilities through assessments, syndicate role-playing, group discussions, crisis communication skills and team problem-solving challenges. Likewise, this will utilise exercises, checklists, formats, and templates and will be useful to you and your team when returning to the office.

Professional Impact

This training course will benefit the delegates by gaining knowledge that will enable them to have a better understanding on:

• Develop skills for long term success in command and control
• Apply concepts and theories to real-life situations
• Demonstrate communication skills
• Develop a capacity for analysing security and crisis problems
• Develop a reactive plan in facing unusual conditions
• Build strong reaction teams able to plan, act and develop outbox solutions
• Minimise the effects/threats resulting from different unusual situations

Target Audience

Anyone who find themselves responsible for leading on or implementing Crisis Management, Emergency Response and Business Continuity/Recovery mechanisms.

This training course is suitable to a wide range of professionals but will greatly benefit:

• Fire Management Professionals
• Security Management Professionals
• Policing and Military Professionals
• Health, Safety and Environment personnel
• The Operation, Asset, and Facility Professionals
• Risk, Marketing, and Insurance Professionals
• Designated Incident, Emergency and Crisis Response Professionals
• Line Managers and Supervisors and other professionals wishing to appraise their comprehension of Emergency Response
• Professionals who have been allocated crisis management tasks yet have had insufficient time to devote to the subject

Daily Topics

DAY ONE: EVALUATE, MITIGATE AND RESPONDING TO CHALLENGES

• Understanding Strategic Crisis Management
• Consider the complete range of risks to your organisation
• CMT and ERT: Roles & Responsibilities
• Issues management, master this before it becomes a Crisis
• Who else inside and outside the organisation should be involved?
• Five deadly Leadership behaviours & Six winning strategies
• Understanding 'denial - curve' and 'group - think' syndromes

DAY TWO: PLANNING & SECURITY – WHO AND WHAT ELSE SHOULD BE CONSIDERED

• Security Management & Asset Protection
• Why do some companies fail, and others survive?
• The Previous Module: Self-evaluation Questionnaire
• Developing, improving & implementing Emergency Response Plans
• Business Continuity Management (BCM) Strategies

DAY THREE: CRISIS COMMUNICATIONS & INCIDENT ON-SCENE MANAGEMENT

• Incident Command Systems (ICS)
• Emergency Communication Centres: Avoiding the ten most common mistakes
• Reputation Management: Managing Social Media
• Command and Control Issues: Operational, Tactical and Strategic
• On Scene Crisis Management: Essential elements for success
• Developing and Implementing Emergency Plans
• Crisis Management and Communications: Emergency Centres
• Developing and implementing Business Continuity Management (BCM) strategies

DAY FOUR:  CREATING A CRISIS OR INCIDENT PLAN

• What is Crisis Management?
• Why do you need a plan, and what should be in it?
• The Planning Process & Vulnerability Audit
• Alerting Procedures
• Response Structures: A look at putting together the necessary systems, teams and facilities to meet the threat
• The 20 Most Common Mistakes in Crisis Management: Why do you need a plan?

DAY FIVE: CRISIS MANAGEMENT PLAN TESTING, TRAINING, AND EXERCISING

• Different Root Cause: What are we learning?
• How to get advantageous results from an exercise?
• Post Incident Evaluations: De-briefing skills, managing hot & cold de-briefs
• Critique Report Writing: Executive Summaries and Key Recommendations
• Closing the Loop: Implementing recommendations and continuing the process

For registration & more information please contact

NAYEL Training Centre 

Tel: +971 45587735 | Mob: +971 50 249 6876 | WhatsApp: +971 50 249 6876

Email:  [email protected]