Problem Solving & Decision Making Skills

Course Introduction

Problem Solving presents a structure, process and the tools to help solve problems and make decisions.  This course is about proactively attacking problems and making timely decisions. Most decisions are reached without requiring any complex decision-making process; Some problems are more complex, like deciding how to prioritize our work, or understanding why a process failed and deciding what to do about it; these require a rational approach to problem solving. Often, things get even more complicated, or our decisions could have an important impact on our lives, careers or the lives of those around us; that is where we must have the ability to think critically and make sure there is no flaw in our logic. At other times the problem is so unusual that it defies rational and critical thinking; these are the times where creative problem solving becomes an invaluable tool.

The course is designed to help you solve work problems and make decisions to bring value to your company and your customers.  In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life. We are continuously confronted with problems that require us to take decisions.

Objectives

By the end of the course, participants will be able to:

• Build and expand decision making, critical thinking and creative problem-solving skills
• Distinguish, evaluate and summarize relevant information
• Generate a broader and more distinct range of solutions
• Apply logical and creative approaches to solving problems and making decisions
• Use traditional and creative tools for identifying causes and generating solutions
• Employ creativity and lateral thinking as business tools
• Analyse and solve actual problems facing them at work
• Demonstrate and build credibility with upper management
• Develop strategic approaches to ​problem solving and decision making

Training Methodology

• Pre-& Post Assessment.
• Interactive Lectures
• Case Studies (Workshop Style)
• Exercises
• Presentation
• Videos & Role pays
• Discussion
• Question and Answer

Target Audience

• Managers, supervisors and administrators who will benefit from better problem solving and decision-making skills, and business professionals who want to take their critical thinking to the next level by using both their experience and intuition to make the right moves and decisions.

Daily Topics

Day 1:

Problem solving and decision making

Day 2:

The rational approach to problem solving (Kepner & Tregoe)

Day 3:

Problem analysis supplementary tools

Day 4:

Communicating and convincing

Day 5:

Creativity and problem solving

For Registration, Course Outline & more information please contact

NAYEL Training Centre 

T: +971 4 379 7245 | M: +971 50 249 6876 |WhatsApp: +971 50 249 6876

Email [email protected]